Refund policy

Return & Exchange Policy

We want you to be happy with your purchase, and we aim to provide the best experience possible. Please review our policy below for both digital and physical products:

Digital Products

  • No Refunds or Cancellations: Due to the nature of digital products, we are unable to offer refunds or cancellations once the purchase is complete.

  • Exchange Option: If you're not satisfied with your digital product, we are happy to offer an exchange for another digital product of equal value. Please contact us, and we'll gladly assist you.

Physical Products

  • No Refunds, Returns, or Exchanges After Dispatch: We do not offer refunds, returns, or exchanges for physical products once they have been dispatched. If you wish to cancel your order, please contact us before dispatch to request a cancellation.

  • Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

  • Non-returnable Items: We cannot accept returns for custom products (such as special orders or personalized items) or hazardous materials, flammable liquids, or gases. Unfortunately, we also cannot accept returns on sale items or gift cards.

Exchanges

  • Digital Products: If you're unhappy with your digital product, we are happy to offer an exchange for another digital product of equal value. Please contact us to arrange this.

European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We do not offer refunds for digital products. For physical products, once we’ve received and inspected your return, we will notify you if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at thedoodlesweets@gmail.com.

Lost or Damaged Packages

If your package is lost or arrives damaged, we will gladly send you a replacement without any hassle. Please contact us immediately if this occurs.

If you have any questions or concerns, feel free to reach out. We're here to help!